Refund & Cancellation Policy

slambook is a digital service — there is no physical product to ship or return. This page covers when a payment is refundable and how refunds are processed.

Free plan

The free plan has no payment involved, so there is nothing to refund or cancel.

Before your gallery is activated

When you choose a paid plan, activation may require us to confirm your payment before your gallery goes live. If you change your mind before activation, email us and we’ll issue a full refund — no questions asked.

After activation

Once your gallery is active, you’re eligible for a full refund if you request it within 48 hours of activation and no guest has uploaded a photo yet. After that window, or once guests have started uploading, the plan is considered delivered and payments are non-refundable — except in the cases below.

Always refundable

• Duplicate or accidental double payments for the same gallery
• A payment taken for a plan that was never activated within 7 days
• Any charge that doesn’t match the price shown when you selected the plan

How to request a refund

Email shamanth.n.patel100@gmail.com with your payment reference code (shown on the payment screen and in your dashboard). We respond within 24–48 hours.

Processing time

Approved refunds are processed within 5–7 business days, back to the original payment method used.

Cancelling a plan

You can stop using slambook at any time by contacting us to close your account. There’s no separate cancellation fee — refund eligibility follows the rules above based on when you stop.